Help and support
Frequently Asked Questions
If you have questions about our peptides, research kits, or ordering process — we've gathered answers to the most common questions.
Shipping & Packaging
FAQ about delivery, packaging and discreet shipping
All orders are discreetly packaged in standard boxes with no markings about the contents. Each package has a security seal for safety.
Yes, we offer fully discreet shipping. The outer packaging contains no information about the contents. Invoices and documents are sent only via email.
Shipping within Europe usually takes 2-5 business days depending on your location. We ship with trusted partners like GLS, UPS, etc., ensuring no customs duties within Europe.
Shipping costs depend on your region and are calculated at checkout. Free shipping is available on orders above a certain threshold.
General Product Information
Frequently asked questions about our research products
Peptides are short chains of amino acids that play an important role in various biological processes. They are widely used in research and medicine due to their potential therapeutic properties.
Yes, our peptides are legal for sale and distribution when intended for research purposes. They are classified as research chemicals and are not intended for human consumption.
Our peptides are sold exclusively for research purposes and are intended for use by qualified professionals. They are not intended for personal use.
Yes, each product batch includes a test certificate specific to that batch. This certificate confirms the chemical purity and peptide content.
Yes, each peptide vial is accompanied by a 2ml bacteriostatic water vial for sterile preparation of research samples.
We store all peptides under optimal conditions (2-8°C), protected from light and vibrations. For maximum stability during transport, peptides are shipped in lyophilized (dry) form.
You can contact our support team via email at info@beyond-peptides.com or through our contact form. We are also expanding our support channels.
Absolutely. We prioritize the security of your personal data, applying high IT security standards.
We offer peptides in three packaging options: a pack of 10 vials, a pack of 4 vials, and a single vial.
Yes, we are constantly working on expanding our range. By subscribing to our newsletter, you will receive updates on new product launches.
For optimal stability: store at 2-8°C, keep away from direct light, minimize vibrations, use airtight containers for reconstituted peptides. Always store peptides out of reach of children.
Payment & Security
Payment methods and data security
We accept bank transfers, card payments (Visa, Mastercard), cryptocurrency and other payment methods. All payments are processed through secure channels.
Yes, we use advanced encryption technologies to protect your payment information. All transactions go through secured servers.
Yes, we accept cryptocurrency payments. You can select this payment option at checkout.
After payment, you will receive a tracking number via email. You can track your package through the delivery service website.
Our team is ready to help you
If you have questions about products, delivery or ordering — we are always here for you.
Contact us